T’s & C’s – EN

***Updated 20.10.20***

***Additional note added 22/01/2021*** – supplemental to these general terms and conditions, special payment and cancellation terms are in place for advance bookings for the Winter 2021/22 season – please contact us for details’

General Terms & Conditions

Your booking is made between ‘Up the Alps’ and ‘You’ the holiday organiser and is governed by these booking and payment conditions.

1.Arrivals & Departures

  • Our properties are available from 4.00pm on the day of arrival and must be vacated by 10.00am on the day of departure.
  • The number of people using each property is strictly limited to those named on the booking form and up to the maximum number stated.
  • You are required to notify us of your approximate arrival time.
  • If you are driving, we have non-secured off road parking at all our properties.

2.Payment (for bookings made after 20th October 2020)

By ‘payment’ we are referring to payments made direct to ‘Up The Alps’ via bank transfer as set out in the invoice we issue to you. These terms are not applicable to bookings or payments made via Airbnb, Booking.com or Homeaway whose payment and cancellation terms are explained and defined on their individual websites.

For all stays: 

  • A deposit of 20% of the total cost is payable at the time of booking.
  • Full payment of the outstanding balance is due 4 weeks prior to your arrival. ‘Up the Alps’ will specify this date on your invoice.
  • If payment in full is not received by the due date then we at our sole discretion reserve the right to cancel your booking and retain the deposit paid.

For self-catered stays, on arrival, we will request your debit or credit card details when you check in. In the unlikely event that there are damages to the property during your stay or if exceptional cleaning/waste disposal is required after your stay, we reserve the right to charge your card to a maximum of 500 euros to cover these costs.

3.Cancellation (of bookings made after 20th October 2020)

  • 3.1: Should you need to cancel your booking for any reason other than COVID-19 reasons set out in section 3.2 below, the following cancellation charges apply:
    • Cancelled more than 4 weeks in advance – 20% of Holiday Cost.
    • Cancelled less than 4 weeks – 100% of total holiday cost.
  • 3.2: Should you need to cancel your booking for the COVID-19 reasons set out below in sub-clauses 1-4, the COVID-19 cancellation policy detailed in section 3.3 applies:
    1. You are unable to travel due to quarantine measures.  This will apply to the following circumstances:
      a. Your home address is within an area that the government has ‘locked down’ meaning you are forbidden to travel outside of your town/county/region
      b. You have to quarantine when entering France from your home country
      c. You have to quarantine for 14 days or more when returning from France to your home country
    2. Your Government and/or Foreign Office advice states you are advised not to travel and/or forbidden to travel to France
    3. Local advice from the Haute Savoie Prefecture prevents you from staying in our properties
    4. Our properties are forced to close due to an outbreak of COVID-19
  • 3.3 COVID-19 Cancellation policy:
    • More than 4 weeks in advance of your stay –your 20% deposit is transferable as a ‘credit’ to either later in winter 2020/21 or to summer 2021, summer 2022 or the winter season of 2021/22.
    • Less than 4 weeks in advance of your stay – 100% of total holiday cost is transferable as a ‘credit’ to either later in winter 20/21, summer 2021, summer 2022 or the winter season of 2021/22.

Please note that the dates of your holiday are not directly transferable and use of your ‘credit’ is subject to availability and catering options. Prices of our holidays vary from year to year.

4.Insurance

We strongly recommend that you take out full Winter and/or Summer Holiday Travel Insurance. All Clients are responsible for their own personal possessions, ski equipment and vehicles. Your booking is made on the assumption that each client will have arranged such insurance including cover for COVID-19 should you contract it prior to or during your holiday with us.

5.Our Liability

  • We promise to make sure that all parts of the holiday we have agreed to arrange, perform or provide as part of our contract with you are performed or provided with reasonable care and skill.
  • We shall not be liable for any loss, delay or costs incurred arising from circumstances outside our control (including but not limited to public health issues, the weather, traffic and snow conditions).
  • Children under the age of 18 are accepted on the condition that they remain the responsibility of their parents, or in their absence, the party leader. This includes but is not limited to the use of all chalet facilities with specific mention to the use of the Jacuzzi, Steam Room and any electrical items.
  • Our maximum liability to any client shall be the amount received by us from the client for the cost of their accommodation with us.

6.Descriptions

All descriptions on our website (www.upthealps.co.uk) or in any written or oral communication from us are given in good faith and in the belief that they are true. Should any significant details change before your holiday we will do our best to inform you.

7.Health and Safety

If, for health & safety reasons, we are required to adapt our services or facilities (including but not limited to, where relevant, access to Spa’s, Jacuzzi’s and Hammam’s) we will do our best to inform you before your holiday. No refunds will be made. This applies whether restrictions are government mandated or imposed by us for the wellbeing and safety of all of our guests.

9.Complaints

In the unlikely event of a problem occurring during the holiday, please raise this immediately with a member of our staff or us directly so that it may be resolved in reasonable time whilst you are on your holiday with us

10.Conduct

We reserve the right to refuse accommodation or end your occupancy earlier than your departure date if you or your group’s conduct is adversely impacting our other guests, our staff or neighbouring properties or in our view is in any way inappropriate. We will incur no liability or accept any responsibility for any extra costs incurred by such persons as a result of their exclusion from our premises.